FAQ

We support individuals to take part in activities they enjoy, such as attending local social groups, gentle exercise sessions, community events, hobby clubs or creative activities at home. Our role is to provide encouragement and practical assistance so people can remain socially engaged and continue doing the things that matter to them.

We support individuals with preparing nutritious meals in their own homes, taking into account personal preferences, cultural needs and any dietary requirements. Our carers encourage healthy eating and ensure meals are prepared safely and in line with the person’s care plan.

We follow clear medication procedures that allow our trained staff to prompt, assist or administer medication in line with the individual’s care plan, ensuring medicines are taken safely and on time.

Care plans are developed based on a comprehensive assessment of the resident’s needs and preferences and are regularly reviewed and updated to ensure optimal care.

We ensure that each person receives personalised attention by allocating staff based on their assessed needs, agreed visit times and the level of support required in their care plan. Staffing levels are planned carefully to maintain reliability and continuity of care for every individual at home.

Absolutely, we encourage socialization through a variety of group activities, community events, and common areas where residents can meet and interact.

We have an on-site emergency response system, trained medical staff, and established protocols to handle emergencies and medical issues promptly and efficiently.

We offer respite care and short-term stays for those who need temporary support or wish to experience our services before making a long-term commitment.

Our culinary team works closely with residents and their families to accommodate dietary preferences and restrictions, providing customized meal plans that meet nutritional needs.